ASYNCHRONOUS MESSAGING BLENDS GIG WORK AND AI TO DELIVER CROWDSERVICE®
We at Limitless – the UK-based inventor and provider of a SaaS platform offering crowd sourced customer service, are today announcing our latest product – LimitlessLiveMessenger™.
LimitlessLiveMessenger is an asynchronous messaging product that can be easily deployed on any website and provides businesses with direct access to Limitless’ on-demand Crowd Service® platform. The new product allows customers to route their queries to Crowd Service Ambassadors – loyal customers or employees who provide customer support and helpful responses within a matter of minutes. Conversations resolved by the crowd are between 50-75% cheaper than typical customer service costs.
LimitlessLiveMessenger™ can be easily deployed onto any website creating an instant way to deflect customer enquiries to trained Ambassadors. It integrates with all major customer relationship management systems (CRM), including Salesforce, Zendesk, Genesys, HelpShift and Oracle Service Cloud, so all customer interactions are returned to the CRM, ensuring a full contact history and single view of the customer is maintained.
Roger Beadle, co-founder and CEO of Limitless, says, “LimitlessLiveMessenger™ allows brands to deploy a simple but effective digital channel; a seamless and cost-effective way to blend AI and human interactions to provide world-class customer service. Our existing clients have already seen a dramatic increase in customer satisfaction with queries being answered in less than five minutes and customer satisfaction above 90%.”
“With the rise in demand for asynchronous messaging, we realise there is a hunger among companies for greater agility and flexibility to manage contact volumes, 24/7. But we also understand that this creates huge resourcing challenges. LimitlessLiveMessenger™ provides a plug-and-play solution, which brands can deploy within hours to unlock resources and attract new pools of skilled talent within their own customer base. We are excited to provide our clients with the unique opportunity to create an on-demand support team which better reflects their customer base and reward their own customers at the same time.”
Nigel Watson, CIO at Northumbrian Water, one of the first businesses to adopt the solution comments, “Being a customer-focused business is of utmost priority to us and is one of our key corporate values. Leveraging our loyal customer base using Limitless Live Messenger® is a great step towards maintaining our core focus on customer centricity.”
Household brands such as the Daily Mail Group and Northumbrian Water have implemented LimitlessLiveMessenger™ on their websites, while several more including National Express will soon have this new feature deployed as a key contact channel on their websites.
With LimitlessLiveMessenger™, we will continue to raise the bar for customer support, using asynchronous messaging to ensure customer interactions are seamless from the customer’s point of view, making for highly meaningful and rich conversations.