Hey Ambassador

Welcome to Limitless. We help Ben & Jerry's customers like you, answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.

  • RESPOND to questions in your task list.
  • REVIEW answers from other Ben & Jerry's customers.
  • EARN money when you provide a correct and verified answer to a question.
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating.

Great, what type of questions can I answer? 


As an Ambassador, you can answer questions about:

And what questions can I NOT answer? 

  • Complaints - dissatisfaction about price, product etc.
  • Sensitive content
  • Media or legal queries
  • Import/export queries
  • Ingredient and allergen information
  • Packaging queries

Ok, take me through the topics I CAN answer

Product availability

When a customer is looking for where they can purchase a Ben & Jerry's product or flavor, you can use the brand’s website, as it has a handy tool where you can choose a store to purchase directly. The link is www.benjerry.com/ice-cream-near-me Just enter a Zip Code/area into the finder and find where specific products are stocked.

If a customer is unsure whether a certain product or flavor is still available, you can refer them to www.benjerry.com/flavors where there is a full directory of current product and flavor lines.

Any discontinued flavors are listed here at their flavor graveyard. Customers can be referred to this page and also have the opportunity to tell Ben & Jerry’s what flavor they would like to bring back and why. Their choice may then be resurrected!

As Ambassadors for Ben & Jerry’s, we can only answer queries about product ranges that are part of the USA and Canada and so we can't advise where exactly to buy the products when abroad.

Sample/voucher requests

Sometimes customers will get in contact asking for free samples or vouchers to try the brand’s products.
Ben & Jerry's only produces samples and vouchers of products for specific marketing activities and so it is best to advise customers to follow the brand on social media so they will be notified when and where samples will be available.

Sponsorship or charity requests

When people ask Ben & Jerry's to sponsor their charity or get involved with an organization, use the sponsorship or charity request template in the Knowledge library in the app.

Vegan/Non-Dairy Flavors

On occasions, customers want to find out if Ben & Jerry's offer ice cream that meets the requirements of a vegan diet. Ben & Jerry's are proud to offer a wide range of vegan products www.benjerry.com/flavors/non-dairy and have partnered with Vegan Choice to certify that this range contains no animal products whatsoever, including milk, eggs or honey.

Upcoming Events

Ben & Jerry's often hit the road on tours and for events! Any dates and information of any upcoming events can be found here.

Factory Tours

Ben & Jerry's offer a 30-minute guided ice cream factory tour which is fun and educational for all ages. Ben&Jerry's offers guests the opportunity to learn about our ice cream manufacturing process and explain how they incorporate values-led decisions that drive their business. Read more here

General promotional queries

On occasions Ben & Jerry's has promotions available to customers, these vary depending on the marketing activity at the time. Take a look on the website for new Ben & Jerry’s updates:www.benjerry.com/whats-new

All information regarding the promotion(s) currently happening will be on the Knowledge Library for you to view and see if you can help the customer out.

What's next?

And we’re done! Ready to take the QUIZ to become a Ben & Jerry's Ambassador?