We help Ben & Jerry's fans like you answer questions from other customers through our app. Here’s a quick recap of what you’ll do as an Ambassador.
- RESPOND to questions in your task list
- REVIEW answers from other Ambassadors
- RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating
And what topics can I NOT answer?
- Complaints - dissatisfaction about price, product etc
- Sensitive content
- Import/export queries
- Ingredients and allergen information
- Media or legal queries
Ok, take me through the topics I CAN answer
Product availability queries
A lot of customers would want to know where to find their favourite Ben & Jerry's ice cream. The good news is that you can help the customer find what they're looking for. Check out this link to find out the retail outlets which stock your favourite Ben & Jerry's in the UK. These include local supermarkets, as well as scoop shops which stock Ben & Jerry's in the UK
That's not all, if a flavour has been discontinued, you should find it in the Flavour Graveyard
As Ambassadors for Ben & Jerry's, you can only answer queries about products that are sold within the UK, and cannot advise where to buy outside of this market
Questions relating to Scoop Shops: You can advise the customer to find their local Scoop Shops on the Ben & Jerry's website by entering their post code. Please note that Ben & Jerry's are presently opening new Scoop Shops with existing franchisees only, mainly within cinema sites. Please advise customers who request information for opening Scoop Shops accordingly.
Samples, Voucher and Coupon Requests
Sometimes customers will get in touch asking for free samples or vouchers. Ben & Jerry’s receive numerous requests for sponsorship, ice cream donations and raffle prizes. Unfortunately, we cannot help with this, but we can advise the customer to check local stores and social media for coupons and special offers.
On occasions, Ben & Jerry’s have promotions available to customers, but these vary depending on the marketing activity at the time. Do advise customers to follow the brand on social media so they will be notified of new promotions. Some useful links for customers to follow:
Ben & Jerry’s love hearing from customers about new recipe ideas and flavour suggestions. Please encourage customers to share all their ideas on the social media pages. Refer the template in the Knowledge Library (in-app) on how to reply to ideas/suggestions.
General promotional queries
On occasions Ben & Jerry's have promotions available to customers, these vary depending on the marketing activity at the time. All information regarding the current promotion(s) will be in the Knowledge Library (in-app). Always keep an eye on the website as well as the social media pages.
General packaging queries
Ben & Jerry's work hard on being as environmentally friendly as possible. To stop the ice cream tubs from leaking, they are coated with polyethene. This does make it difficult to recycle in the normal fashion. Please advise customers on recycling enquiries accordingly. You could guide the customer to this link on the website which has more information about how Ben & Jerry's is working consciously towards reducing its carbon footprint on the planet
Allergen and Ingredient query
Be careful when responding to questions about ingredients and allergens. Majority of these questions are not suitable for Limitless. For e.g, any question regarding whether products contain nuts or gluten needs to be forwarded to the brand's Customer Support team. However, Ben & Jerry’s are open and honest about their range – so if the information is on the website, you can respond. Always make sure you add the link to the web page where the ingredient or allergen information is available
Are Ben & Jerry's ice creams vegetarian? All Ben & Jerry's ice creams in the UK are suitable for vegetarians! They don't use any meat products, including gelatine.For more information, please refer to this link on the website
Ready to take the Ben & Jerry's quiz? Once you complete the quiz, our team will give you feedback.