We help Domestos brand lovers like you answer questions from other customers through our app. Here’s a quick recap of what you’ll do as an Ambassador.
- RESPOND to questions in your task list
- REVIEW answers from other Ambassadors
- RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating
And what topics can I NOT answer?
- Complaints - dissatisfaction about price, product etc
- Sensitive content
- Import/export queries
- Ingredients and allergen information
- Media or legal queries
- Dosing device queries
Ok, take me through the topics I CAN answer
Product availability queries
Domestos tries to sell it's complete range to all retailers, but it is difficult to control which products individual supermarkets choose to stock. If a customer is having trouble finding a product, you can advise them to request their store manager to order it.
You could also advise the customer to check on the supermarket or retailer website, whether the Domestos product is available. This is because the Domestos website does not hold any record of stock availability in specific locations.
If the customer query relates to ordering directly from Unilever (i.e placing bulk orders), search our in-app Knowledge section for the appropriate response template.
As Ambassadors for Domestos, you can only answer queries about products that are sold within South Africa, and cannot advise where exactly to buy outside of this market
Samples, Voucher and Coupon Requests
Sometimes customers will get in touch asking for free samples, vouchers or coupons to try the brand’s products. Domestos only produces samples and coupons of products for specific marketing activities. It is best to advise customers to follow the brand on social media so they will be notified when samples will be made available.
How do I stay updated with the latest news and promotions?
Advise customers to follow the brand on social media so they will be notified when and where samples or coupons will be available! Some useful links for customers to follow:
- Like: www.facebook.com/DomestosSA
- Follow: www.twitter.com/DomestosSA
- Subscribe to: www.youtube.com/user/DomestosSouthAfrica
Wuhu is a mobile coupon and rewards site where you can get up to 40% off your monthly shop, or get the value back in real-time rewards. Mobile coupons are paperless coupons or vouchers delivered to your phone that entitle you to savings on a particular product or products. A reward is a free item you receive on top of your purchase when you buy a particular (specified) product. For more information make sure you check out www.wuhu.co.za here!
What type of wuhu questions can I advise on?
Coupon not working: When this is the case, please advise the customer to:
- Make sure the product matches the exact variant as mentioned on the wuhu site, otherwise the coupon won't work.
- Make sure the coupon hasn't expired. Wuhu deals are monthly and new ones are put up every month. You will need to use your coupon during the month of the specials.
You need to forward any wuhu deal-related query to the brand if:
- If there is no stock of the product on offer
- If there is an issue with the combined deal (ie. the customer is not getting the free data from Vodocom)
Stain advice and cleaning guides
Customers might ask for advice on how to clean the bathroom, kitchen or other difficult surfaces. There is a super handy guide on the Domestos website for help in answering those queries.
General promotional queries
On occasions Domestos has promotions available to customers, these vary depending on the marketing activity at the time. All information regarding the promotion(s) currently happening will be in the Knowledge Library. Always keep an eye on the website as well as the social media pages.
Queries related to the School Bathroom Project: Domestos is working in partnership with the World Toilet Organization to refurbish facilities at schools in South Africa. The refurbishment scheme is part of Domestos’ global campaign to raise public awareness about good health practices and hygiene. Since its launch in 2010, 5 schools have received new toilets in KwaZulu-Natal. More info can be found here
Customers might ask if their school fits the criteria to participate. You can advise the customer that this programme focuses on needy schools from underprivileged communities, and is carried out in partnership with the Department of Health. Schools will be notified if they have been selected, and Domestos is rolling out the programme to more schools in the near future.
General packaging queries
Safety cap: Some queries may be related to difficulty in opening the Domestos bottle. This could be down to the safety cap on the bottle, which when pinched and then twisted, will open. However, if the lid does not open easily and there seems to be a packaging issue, then please FORWARD the query to the brand's Customer Service team.
Ready to take the Domestos quiz? Once you complete the quiz, our team will give you feedback.