We help Dove customers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.
- RESPOND to questions in your task list
- REVIEW answers from other Help Advisers
- EARN money and rewards when you answer a question and it’s been reviewed as the right answer
- RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating
And what topics can I NOT answer?
- Complaints - dissatisfaction about price, product etc
- Sensitive content
- Import/export queries
- Ingredients and allergen information
- Media- or legal queries
Ok, take me through the topics I CAN answer
When a customer is looking for a Dove product, you can use the brand’s website, as it has a handy tool where you can choose a store to purchase directly. The link is https://www.dove.com/uk/home.html. The tricky thing about the availability of products is that there is no record held by Dove to provide an exact location of where it is currently being stocked.
You should refer the customer to this page rather than mySupermarket.
As Ambassadors for Dove, we can only answer queries about product ranges that are part of the UK and Ireland and so we can't say where exactly to buy the products when abroad. There is a website that can be provided to customers that they can order directly from. It is useful to check that delivery of products can be made to the country the customer is in. The link is: https://www.britishcornershop.co.uk/
Sometimes customers will get in contact asking for free samples or vouchers to try the brand’s products.
Dove only produces samples and vouchers of products for specific marketing activities and so it is best to advise customers to follow the brand on social media so they will be notified when and where samples will be available!
General queries regarding packaging
On occasions, queries regarding the Dove packaging will come through. There is more information on the Knowledge Library regarding packaging, and how Dove contributes to the environment.
General promotional queries
On occasions Dove has promotions available to customers, these vary depending on the marketing activity at the time.
All information regarding the promotion(s) currently happening will be on the Knowledge Library for you to view and see if you can help the customer out.
A lot of customers will ask the brand if the product contains a certain ingredient that they might want to avoid. When this is being asked in relation to an allergy, we should always escalate this to the brand. Discussing allergies or allergic reactions is not for Limitless.
Ready to take the Dove quiz? Once you complete the quiz, our team will give you feedback. Meanwhile, feel free to log into your app and try out some practice questions and familiarise yourself with how everything works