Get going in 3 simple steps

Read this page
to learn how
to use the app

---15 mins---

the Limitless

---30 mins---

a bit
on the app

---30 mins---

What's in it for me?

Limitless rewards your brand ambassadors for resolving enquiries £10
Successfully complete the quiz
and do some practice questions in the app
Limitless rewards your brand ambassadors for resolving enquiries Earn upto £1.50
For every user experience test you complete, which gets postiviely reviewed by the Aqua Product team.
Limitless rewards your brand ambassadors for resolving enquiries £5
Refer a friend (who is an Aqua customer) for testing
you get £5 when they complete their learning successfully

Great. What do I have to do?

You need to do 1 simple task on the app to earn money

RESPOND to test scenarios

In the Limitless app, you will find tasks which ask you to provide feedback on user experience on the Aqua E-servicing portal. As a customer, you are required to test the user experience and provide valuable feedback to the Aqua Product team.

Once you provide your feedback via the app, Aqua will review your feedback. If they are satisfied with your answer, the team will rate your answer positively, at which point you get paid. Your balance will be updated in the Limitless app, and you can redeem your earnings at any point from the app.

Nice. How much do I get paid?

The cash you get awarded depend on the type of test scenario. There are 3 different test scenarios:

  1. 50p: What types of scenarios are these?
  2. £1: What types of scenarios are these?
  3. £1.50: What types of scenarios are these?

Super. What else do I need to know?

  • PASS on the app, if you do not want to attempt a task.
  • ASK Aqua A QUESTION If you feel you need more information from Aqua in order to complete the task, you can TYPE IN YOUR QUESTION on the app, as you normally would , but press the'Ask the cusotmer a question' function to forward this to the Aqua team.

Ok, any tips for how to craft a great feedback on a user experience test scenario ?

Provide a detailed feedback
Your goal is to provide the Aqua Product team with as much detail as possible so they can act on it. Be sure you indicate whether the test was a success or failure. If the latter, highlight the problem areas. Also do not hesitate to provide feedback on how to enhance the user experience.

Use the Knowledge Library
The Knowledge Library in the app will be populated with templates you can to fill in your feedback. Make sure you use this tool effectively to enhance your feedback.

Check your spelling & grammar
Remember to do your spelling and grammar checks. A poorly worded response could ultimately impact your payment as well as your rating in the app.

Show me an example

Test Scenario - We are refreshing the My Account area. Check out this link and let us know what you think? - the Aqua team

How to answer

Hi Aqua, here is my feedback on the new 'My Account' section

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I hope this helps. Should you have any further enquiries, please feel free contact us again.

How not to answer


Please visit this link to understand more about how Matchmaking works.

What's next?

You’re all set to take our Limitless quiz. Good luck, you've got this!