How do I use Limitless to help other Dollar Shave Club customers and earn rewards?

All you need to do to earn money, is Respond to and Review questions in the app

1. RESPOND to questions

You'll find questions from customers in the app. To earn money, you just need to write helpful responses to these questions. If you aren't sure of the answer, you can use the Knowledge Library in the app anytime.

When you send your answer, you'll see 2 options - 'Respond & keep conversation open' and 'Respond & end conversation'.

Choose 'Respond & keep conversation open' if you need more information from the customer in order to answer them effectively. This button allows you to ask the customer a question and keep the conversation going. By keeping the conversation open, you own the whole coversation with the customer and earn the whole reward for resolving the question.
Choose 'Respond & end conversation' if you can solve the customer's query in a single answer. Remember, if you use this option too early and the customer needs further help, the customer can then reopen the question and you might risk losing a portion of the reward for solving it. So, make sure you've solved the customer's question completely before using this option in the app.

2. REVIEW responses by other Dollar Shave Club Ambassadors

Reviewing is a key part of being of the Limitless app. You'll see tasks in your app labeled 'REVIEW'. To review you just need to read the response another Ambassador has created and vote how useful it was.

Ambassadors only get paid if the reviews provided by their peers is positive, so please review them fairly. You would want them to do the same for you.

Watch this helpful video to see how to both Respond and Review to customer queries.

What else do I need to know?

Press FORWARD if the query cannot be handled by an Ambassador
If the question is not appropriate for Limitless, you can FORWARD it. This will send the question on to the Dollar Shave Club Customer Service team.

Press PASS you're unsure
If you’re unsure how to answer a question, don’t worry. Select the PASS option and move onto another question.

Press REPORT if you find it inappropriate
If you see content that's inappropriate or sensitive (such as an email, address details, credit card information etc.) from either a customer or an ambassador, select REPORT – our team will review the content and remove the sensitive material from the app.

Press BUILD ON if you have more information to add
If you feel that another ambassador's response needs more information, you can add on to the response as part of the ‘Review’ process. We call this a BUILD ON. Only BUILD ON if you know that the answer given is inaccurate or incomplete and you have further information that will add value.

How do I perform a BUILD ON?

You’ll be able to BUILD ON to a response the same way you answer a question – i.e. by typing into the ‘response field’. When you're doing this, take care not to contradict the response you are building on. You can start the build-on with phrases like "Hi, you may also like to know that…." or "In my experience, I have also found this.......to be very helpful." You can find more information on BUILD ONS in the Knowledge Section, once you log into the app.

Remember you can earn money on a BUILD ON too. Other Ambassadors will review all the responses associated with the question, the rewards will then be split based on the voting outcome.

Best answer

Hi Jake,

Thanks for getting in touch with us!

Yes, we do deliver to Military bases. Our shipping time is 3-5 business days within the US. Military addresses outside the US will take a few days longer.

We currently ship to the US, Canada, UK, and Australia. We also ship to P.O. boxes.

You can find more shipping information here https://ask.dollarshaveclub.com/hc/en-us/sections/115003413907-Shipping-and-Billing

I hope this helps. If you need anything else, please feel free to get back in touch.

Kind Regards,
Tim

Ok, any tips for creating great responses?

Be yourself
Your goal is to respond to the customer’s query, make them feel valued and show that you care that they have taken the time to get in touch. It's that simple! It’s your personality and brand passion that will really make the difference in your responses. We rely on you to be natural, warm, and polite to customers.

Follow the Limitless 5-step approach

STEP 1: Thank the customer for taking the time to contact.
STEP 2: If you need more information to provide a helpful response, don't hesitate to use the 'Respond & keep conversation open' button on the app. You'll find this option, once you create a response and press 'the paper clip' icon to send the response.
STEP 3: Make sure you answer all points if there are multiple questions.
STEP 4: If appropriate, send links to where useful information can be found online.
STEP 5: Personalise the response, make it your own! Share your experience and stories.

Check your spelling & grammar
Remember to do your spelling and grammar checks. A poorly worded response will reflect badly on the brand and ultimately on your customer satisfaction rating.

Make sure you use the Knowledge Library in the app
Once you are in the app, use the Knowledge Library to help answer queries. It is populated with relevant templates to standard queries. Simply type a relevant word into the search bar and you'll find relevant links to your question. You can use the templates in the Knowledge area to supplement your responses, but please don't forget to personalize and add your own knowledge and experience of using the service. Customers will appreciate it.

How do I use Limitless to help other customers and earn rewards?

Get going in 3 simple steps

What's in it for me?

All you need to do to earn money, is Respond to and Review questions in the app

What else do I need to know?

What are my voting options?

Show me an example

Like

Dislike

Best answer

Ok, any tips for creating great responses?

What's next?

	$10 Successfully complete both quizzes and do some practice questions in the app

	$2.25 For each question you answer which gets positively reviewed by other Dollar Shave Club Ambassadors