Get going in 3 simple steps
Learn
more about the Limitless app by reading
this page and then completing the quiz.
Learn
about how you can help Sage's customers
by exploring the learning and completing a quiz.
Practise
answering queries on the app
and get ready to earn.
What's in it for me?
 |
£10 Successfully complete both quizzes and do some practice questions in the app |
|
£2 For each question you answer which gets positively reviewed by other Sage Ambassadors |
All you need to do to earn money, is Respond to and Review questions in the app
1. RESPOND to questions
You'll find questions from customers in the app. To earn money, you just need to write helpful responses to these questions. If you aren't sure of the answer, you can use the Knowledge Library in the app anytime.
When you send your answer, you'll see 2 options - 'Respond & keep conversation open' and 'Respond & end conversation'.
- Choose 'Respond & keep conversation open' if you need more information from the customer in order to answer them effectively. This button allows you to ask the customer a question and keep the conversation going. By keeping the conversation open, you own the whole conversation with the customer and earn the whole reward for resolving the question.
- Choose 'Respond & end conversation' if you can solve the customer's query in a single answer. Remember, if you use this option too early and the customer needs further help, the customer can then reopen the question and you might risk losing a portion of the reward for solving it. So, make sure you've solved the customer's question completely before using this option in the app.
2. REVIEW responses by other Sage Ambassadors
Reviewing is a key part of being on the Limitless app. You'll see tasks in your app labeled 'REVIEW'. To review you just need to read the response another Ambassador has created and vote how useful it was.
Other ambassadors will only get paid if your reviews are fair. Therefore, please review them fairly - you would want them to do the same for you.
Watch this helpful video to see how to both Respond and Review to customer queries.
What else do I need to know?
Press FORWARD if the query cannot be handled by an Ambassador
If the question is not appropriate for Limitless, you can FORWARD it. This will send the question on to the Sage Customer Service team.
Press PASS if you're unsure
If you’re unsure how to answer a question, don’t worry. Select the PASS option and move onto another question.
Press REPORT if you find it inappropriate
If you see content that's inappropriate or sensitive (such as an email, address details, credit card information etc.) from either a customer or an ambassador, select REPORT – our team will review the content and remove the sensitive material from the app.
Press BUILD ON if you have more information to add
If you feel that another ambassador's response needs more information, you can add on to the response as part of the ‘Review’ process. We call this a BUILD ON. Only BUILD ON if you know that the answer given is inaccurate or incomplete and you have further information that will add value.
How do I perform a BUILD ON?
You’ll be able to BUILD ON to a response the same way you answer a question – i.e. by typing into the ‘response field’. When you're doing this, take care not to contradict the response you are building on. You can start the build-on with phrases like "Hi, you may also like to know that…." or "In my experience, I have also found this.......to be very helpful." You can find more information on BUILD ONS in the Knowledge Section, once you log into the app.
Remember you can earn money on a BUILD ON too. Other Ambassadors will review all the responses associated with the question, the rewards will then be split based on the voting outcome.
What are my voting options?
- LIKE if you think the response is correct
- DISLIKE if you think the response is not correct
- BEST ANSWER when the response is clearly, unquestionably awesome and can't be improved upon. We use such answers to coach new Sage Ambassadors and to improve our in-app Knowledge Library
Show me an example
Customer Question - “Hi there, can you please help me gain access to my account again please? I have forgotten my password and need to update employee details today. Thanks - Kate"
Like
Hi Kate,
Thanks for getting in touch with Sage Business Cloud.
I have detailed the steps below for you to follow that will help you reset your password.
- Visit "https://www.sage.com/en-gb/sage-business-cloud/accounting/, then click ‘Sign in’
- Click the ‘Forgot your password?’ link
- Enter your registered email address, then select the ‘I’m not a robot’ check box. A verification code will be sent to your email address.
- Enter the verification code, then click ‘Continue’.
- If you created security questions, enter the answers to the questions provided, then click ‘Continue’.
- Enter and confirm the new password, then click ‘Reset Password’.
Kind Regards,
Tim
Dislike
Hi there, please click this link to find the steps to reset your password https://www.sage.com/en-gb/sage-business-cloud/accounting/
Best answer
Hi Kate,
Thanks for getting in touch with Sage Business Cloud.
I’d be more than happy to assist you today to reset your password, I have detailed the steps below for you to follow.
I have detailed the steps below for you to follow that will help you reset your password.
- Visit "https://www.sage.com/en-gb/sage-business-cloud/accounting/, then click ‘Sign in’
- Click the ‘Forgot your password?’ link
- Enter your registered email address, then select the ‘I’m not a robot’ check box. A verification code will be sent to your email address.
- Enter the verification code, then click ‘Continue’.
- If you created security questions, enter the answers to the questions provided, then click ‘Continue’.
- Enter and confirm the new password, then click ‘Reset Password’.
You’ve successfully changed your password and confirmation of this is sent to your registered email address.
I hope this helps and you are able to access your account. If you need any further assistance, please feel free to get back in touch.
Kind Regards,
Tim
Ok, any tips for creating great responses?
Be yourself
Your goal is to respond to the customer’s query, make them feel valued and show that you care that they have taken the time to get in touch. It's that simple! It’s your personality and brand passion that will really make the difference in your responses. We rely on you to be natural, warm, and polite to customers.
Follow the Limitless 5-step approach
STEP 1: Thank the customer for taking the time to contact.
STEP 2: If you need more information to provide a helpful response, don't hesitate to use the 'Respond & keep conversation open' button on the app. You'll find this option, once you create a response and press 'the paper clip' icon to send the response.
STEP 3: Make sure you answer all points if there are multiple questions.
STEP 4: If appropriate, send links to where useful information can be found online.
STEP 5: Personalise the response, make it your own! Share your experience and stories.
Check your spelling & grammar
Remember to do your spelling and grammar checks. A poorly worded response will reflect badly on the brand and ultimately on your customer satisfaction rating.
Make sure you use the Knowledge Library in the app
Once you are in the app, use the Knowledge Library to help answer queries. It is populated with relevant templates to standard queries. Simply type a relevant word into the search bar and you'll find relevant links to your question. You can use the templates in the Knowledge area to supplement your responses, but please don't forget to personalize and add your own knowledge and experience of using the service. Customers will appreciate it.
What's next?
You’re all set to take our ‘All About Limitless’ quiz. Good luck, you've got this!