Get going in 4 simple steps

Watch this
video or
read this page
to learn how
to use the app

---5 mins---

Complete
the "all about Limitless"
quiz

---30 mins---

Learn
how to help
Sun Basket customers

---60 mins---

Complete
your Sun Basket brand quiz

What's in it for me?

Limitless rewards your brand ambassadors for resolving enquiries $10
Successfully complete both quizzes
and do some practice questions in the app
Limitless rewards your brand ambassadors for resolving enquiries $2
For each question you answer which gets positive reviews from other Sun Basket Experts
Limitless rewards your brand ambassadors for resolving enquiries $5
Refer a friend and you get $5
when they earn $5 from answering questions on the app

Great. What do I have to do?

You have 2 simple tasks as a Sun Basket Expert– it’s super easy!

1. RESPOND to questions

In the app, you will find questions from customers. To earn money and points you just need to write a helpful response back. If you are not sure of the answer you can use the Knowledge Library in the app anytime.

2. REVIEW responses by other Sun Basket Experts

Reviewing is a key part of being in the Limitless Community. You will see tasks in your app labelled REVIEW. To review you just need to read the response another Sun Basket Expert has created and vote on it.

Remember, you get paid only if the review provided by peers is positive, so please review fairly. You would want others to do the same for you.

Super. What else do I need to know?

FORWARD when required
If the question is not appropriate for Limitless, you can FORWARD it. This will send the question on to the Customer Service team. Remember, forwarding a query correctly earns you points as well.

PASS when in doubt
If you’re unsure how to respond to a question, don’t worry. Select the PASS option and move onto another question.

REPORT if you find it inappropriate
If you see any content that is inappropriate from either a customer or a comunity member, please select REPORT – our team will review the content and remove it from the app if required.

BUILD ON if you’ve more information to add
If you feel that a response created by another Expert needs more information, you can add on to the response as part of the ‘review’ process. We call this a BUILD ON. Only BUILD ON if you know that the answer given is inaccurate or incomplete and you have further information that will add value

Ok, how exactly do I perform a BUILD ON?

You’ll be able to BUILD ON to a response the same way you answer a question – i.e. by typing into the ‘response field’ . When you are doing this, take care not to contradict the response you are building on. You can start the build-on with phrases like “You may also like to know that…." or "In my experience, I have also found….. to be very helpful."

Remember you can earn money on a BUILD ON too. Other Experts in the community will review all the responses associated with the question, the cash rewards will then be split based on the voting outcome.

To summarise, what are my voting options?

  • LIKE if you think the response is correct
  • DISLIKE if you think the response is not correct
  • PASS if you are not sure
  • BEST ANSWER when the response is clearly, unquestionably awesome and can't be improved upon. We use such answers to coach new Sun Basket Experts and to improve our in-app Knowledge Library

Show me an example

Gladly!
Customer Question - Hello, I would like some information on how to use this product. I purchased it 2 months ago, however it has already stopped working. It’s only me using it, so my daughter tells me I have broken it. What could I have done wrong? Julie

Like

Hi Julie, thanks for your inquiry. There is indeed a way to get your product working again.

Here are the step-by-step instructions you need to follow. Step 1, Step 2, Step 3. Follow these and the issue should be resolved, and I’m sure your daughter will be pleased to know that it’s just a setting that needs to be switched on. Hope this helps and feel free to come back to us with any other questions.

Dislike

Hello,

Please take it back to the store or go to the website for information.

Best answer

Hi there Julie,

Thanks for getting in touch. It’s most likely not your fault, I get the blame from my children too when something stops working!
I have had a look for you, and it seems to be an issue that commonly happens. I’m happy to say that it is really easy to fix!

Please follow these instructions to get the product restarted: Step 1, Step 2, Step 3.
I hope this has solved the problem, and you can start using it again. If you have any other questions, please feel free to contact us again.

Ok, any tips for creating great responses?

Be yourself
Your goal is to respond to the customer’s question, make them feel valued and show that you care that they have taken the time to get in touch. It's that simple! It’s your personality and brand passion that will really make the difference in your responses. We rely on you to be natural, warm and polite to customers.

Follow the Limitless 5-step approach

  1. Thank the customer for taking the time to contact.
  2. Make sure you answer all points if there are multiple questions.
  3. If appropriate send links to where useful information can be found online.
  4. Personalise the response, make it your own! Share your experience and stories.
  5. Close your answer by encouraging the customer to get in touch again, in case of further queries.

Always put yourself in the customer’s shoes
Before pressing send, re-read your response and think; "If I was the customer, does it answer all my points and would that make me happy?". Even if the answer is not what the customer wants to hear, has it been worded in a way that would make me feel valued?

Use the Knowledge Library
Everything you need to know is in the Knowledge Library in the app. Make sure you do your research before answering.

Check your spelling & grammar
Remember to do your spelling and grammar checks. A poorly worded response will reflect badly on the brand and ultimately on your rating in the app. 

What's next?

You’re all set to take our ‘All About Limitless’ quiz. Good luck, you've got this!