Hey Ambassador

We help Knorr lovers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.

  • RESPOND to questions in your task list
  • REVIEW answers from other Ambassadors
  • EARN money and rewards when you answer a question and it’s been reviewed as the right answer
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating

 

And what topics can I NOT answer? 

  • Complaints - dissatisfaction about price, product etc
  • Sensitive content
  • Import/export queries
  • Ingredients and allergen information
  • Media or legal queries

Ok, take me through the topics I CAN answer

Product availability queries


Lots of customers will want to know where to find their favorite Knorr products. Luckily, you can help the customer find what they’re looking for.

Use the Knorr website, as it has a handy tool where you can select a store to purchase directly. The link is www.knorr.com/us/en/store-locator.html and it will locate stores with availability near you. Always try to do the search for the customer and be extra helpful.

We can also advise the customer to speak with their store manager and ask to order it in.

If someone is looking for their favorite product but it’s no longer on the website, it’s likely that it has been discontinued. You can confirm that Knorr does not hold any extra product to sell or any further information regarding future availability.

As Ambassadors for Knorr, you can only answer queries about products within the U.S and cannot say where exactly to buy outside of the U.S.

Samples and Coupon Requests


Sometimes customers will get in touch asking for free samples or coupons to try the brand’s products.

Knorr only produces samples and coupons of products for specific marketing activities. It is best to advise customers to follow the brand on social media so they will be notified when samples will be available. You can also suggest that they check the newspaper and local store circulars for coupons.

How do I stay updated with the latest news and promotions?
Advise customers to follow the brand on social media so they will be notified when and where samples or coupons will be available! Some useful links for customers to followL

General queries regarding packaging

On occasions, queries regarding the Knorr packaging will come through. There is more information on the Knowledge Library regarding packaging, and how Unilever contributes to the environment.
You can find some great recipes and a wealth of information on the Knorr website Please click here to view a selection of Knorr recipes.

General promotional queries

On occasions Knorr has promotions available to customers, these vary depending on the marketing activity at the time. All information regarding the promotion(s) currently happening will be on the Knowledge Library. Always keep an eye on the website as well as the social media pages.

Recipes, suggestions and ideas

Knorr loves hearing good and creative ideas of consumers so please encourage them to share it via the Social Media pages.
Knorr cannot accept any unsolicited ideas in the areas of advertising, new product names, marketing, artwork, etc. If the submission relates to a design or technological solution or if you are the owner of a published patent application which relates to technology then please visit www.unilever.com/innovation/collaborating-with-unilever/open-innovation/index.aspx for further information.

What's next?

Ready to take the Knorr quiz? Once you complete the quiz, our team will give you feedback.