Hey Ambassador

We help Magnum lovers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.

  • RESPOND to questions in your task list
  • REVIEW answers from other Help Advisers
  • EARN money and rewards when you answer a question and it’s been reviewed as the right answer
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating

And what topics can I NOT answer? 

  • Complaints - dissatisfaction about price, product etc
  • Sensitive content
  • Import/export queries
  • Ingredients and allergen information
  • Media or legal queries

Ok, take me through the topics I CAN answer

Product availability queries

When a customer is looking for a Magnum product, you can use the brand’s website, as it has a handy tool where you can choose a store to purchase directly. The link is http://www.magnumicecream.com/uk/ice-cream.html . The tricky thing about the availability of products is that there is no record held by Magnum to provide an exact location of where it is currently being stocked.

You should refer the customer to this page rather than mySupermarket.

As Ambassadors for Magnum, we can only answer queries about product ranges that are part of the UK and Ireland and so we can't say where exactly to buy the products when abroad.

Sample Voucher Requests

Sometimes customers will get in contact asking for free samples or vouchers to try the brand’s products.

Magnum only produces samples and vouchers of products for specific marketing activities and so it is best to advise customers to follow the brand on social media so they will be notified when and where samples will be available!

  • Like https://www.facebook.com/Magnumuk/
  • Follow https://twitter.com/MagnumUK?lang=en-gb
  • Follow https://www.instagram.com/magnum/?hl=en

When stores are interested in a Walls freezer, you can tell them to contact Wall's Refrigeration on 0845 1272527 or via https://www.wallsrefrigerationsolutions.com/contact-us and they will be able to help them further.

General queries regarding packaging

On occasions, queries regarding the Magnum packaging will come through. There is more information on the Knowledge Library regarding packaging, and how Magnum contributes to the environment.

General promotional queries

On occasions Magnum has promotions available to customers, these vary depending on the marketing activity at the time. You must have heard from the Magnum Pleasure pop stores, where you can indulge your favourite Magnum with lovely toppings. You can find out when they are taking placce here http://www.magnumicecream.com/uk/inside-magnum/pleasure-store.html . And of course as Magnum ambassadors, you will be the first to know.

All information regarding the promotion(s) currently happening will be on the Knowledge Library for you to view and see if you can help the customer out.

Recipe advice/ideas

On occasions, customers want to find out what is in Magnum to make it taste so good, and the answer is that it's Magnum's secret! You can direct the customer to the Magnum website where they can find out the history and story about the product.

Also, there are some customers that want to get creative with Magnum and will ask for advice on which meals can be made using the product. You as a customer may have some ideas to give so feel free to share them.

What's next?

Ready to take the Magnum quiz? Once you complete the quiz, our team will give you feedback.