Learning Objectives:

This training is designed to empower Microsoft Ambassadors with a deeper understanding of the Customer Experience Framework and successfully provide Microsoft customers with great support experiences.

Please take your time exploring the presentation embedded below, ensuring you fully understand all of the subjects it covers. Each section of CARE has an accompanying short video. Please make sure you click on the link for these and watch them as well.

Once you feel you fully understand the framework, please click on the link below it and take the test. The test has 12 questions and you need to get them all correct in order to pass and collect your $10.

What's next?

You’re all set to take the ‘Customer Experience Framework Part 2’ quiz and earn your $10 upon successful completion. Good luck, you've got this!