Module 4

Manage & use calendar functionalities

Customers may have questions relating to managing and using their calendar. In the in-app Knowledge Library you will find extensive information on the following topics:

Manage calendar settings

Calendars are integrated with email, contacts, and other features of Outlook on the web. Customers can use several calendar options to change the default appearance and other settings for their calendar.

Manage calendar events

Customers may ask questions related to creating, modifying, or deleting a meeting request or appointment in

Manage birthday and holiday calendars

Customers can ask questions related to adding or deleting a birthday event or a holiday calendar in

Share calendars

When a customer shares their calendar with people, those people are able to add it directly to their calendar view in Outlook. Depending on the permission a customer gives them, they can view their calendar or edit it.

Import calendars

There are several reasons why a customer might want to import Outlook items from an Outlook Data File (.pst). For example:

  • They want to move Outlook items from one email account to another email account.
  • They want to move Outlook items from one PC to another PC.
  • They want to move Outlook items from PC to Mac or Mac to PC.

Customers can import calendars or subscribe to calendars, including getting calendars from other programs when they import iCal calendars into They can import events from a .ics file to their existing calendar or subscribe to a calendar online and receive automatic updates (known as an ICS subscription or an iCal subscription). Customers can import calendars from websites or calendar programs that support the .ics file format, such as Apple iCal, Google Calendar, and Mozilla Lightning.

What now

You've completed Module 4 and you can now attempt your Outlook Quiz 2..Good luck - you can refer back to your learning anytime, after you start the quiz.