Performance issues/delays

Customers can raise concerns or complaints relating to (slow) performance issues. Ask customers to try other browsers to see if performance issues occur in general or if the problem is isolated to a single browser. Gather steps that demonstrate performance issue. See if you can recreate the problem.

Extra information in our Knowledge Library

You will also be able to help customers on solving sync errors between Outlook.com and email clients/apps. More information can be found in the in-app Knowledge Library.

What now?

You've completed Module 6 and you can attempt your Outlook Quiz 3..Good luck - you can refer back to your learning anytime, while taking the quiz.