We help PG Tips customers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.
- RESPOND to questions in your task list
- REVIEW answers from other Help Advisers
- EARN money and rewards when you answer a question and it’s been reviewed as the right answer
- RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating
Great, what topics can I answer?
And what topics can I NOT answer?
- Complaints - dissatisfaction about price, product etc
- Sensitive content
- Import/export queries
- Ingredients and allergen information
- Media or legal queries
Ok, take me through the topics I CAN answer
Product availability queries
When a customer is looking for a PG Tips product, you can use the brand’s website, as it has a handy tool where you can choose a store to purchase directly. The link is http://www.pgtips.co.uk/product The tricky thing about the availability of products is that there is no record held by PG Tips to provide an exact location of where it is currently being stocked. You should refer the customer to this page rather than mySupermarket.
As Ambassadors for PG Tips, we can only answer queries about product ranges that are part of the UK and Ireland and so we can't say where exactly to buy the products when abroad. There is a website that can be provided to customers that they can order directly from. It is useful to check that delivery of products can be made to the country the customer is in. The link is https://www.britishcornershop.co.uk/
Sample Voucher Requests
Sometimes customers will get in contact asking for free samples or vouchers to try the brand’s products.
PG Tips only produce samples and vouchers of products for specific marketing activities and so it is best to advise customers to follow the brand on social media so they will be notified when and where samples will be available!
- Like facebook.com/PGtips
- Follow twitter.com/PGTips & instagram.com/pgtips
- Subscribe youtube.com/user/PGtipsofficial
General Promotion questions
On occasions PG Tips have promotions available to customers, these vary depending on the marketing activity at the time.
All information regarding the promotion(s) currently happening will be on the Knowledge Library for you to view and see if you can help the customer out.
Keeping on top of the teas
Besides the popular black tea, PG Tips have a wide range and varieties like the Premium range - Assam and Breakfast tea, Green teas and Fruit and Herbal! Even PG tea pods for your Nespresso machine have been introduced! Try to keep on top of the range to help new tea lovers.
Remember this little fellow? He has quite the fan base, but unfortunately, PG Tips doesn’t hold the rights to merchandise the Monkey. If customers are interested in getting hold of the woollen celeb, you can direct them to this link or recommend they look online on Amazon and Ebay.
Ready to take the PG Tips quiz? Once you complete the quiz, our team will give you feedback.