LIMITLESS is a venture backed business transforming the way customer service is delivered. Our AI powered mobile solution connects Brand fans with other customers who can answer their questions “on demand” and rewards them for every question they answer correctly. We are looking for key members to join our start up and be part of our team that creates amazing customer experiences. Our mission is to disrupt the way people expect to be serviced from major companies worldwide and empower anyone to earn money from the palm of their own hand. We are looking for people who “think differently”, are passionate about being unique but love working as part of a team where everyone has the same goal to… BE LIMITLESS

Senior Client Success Lead

Reporting to: Founder/COO
Location: Central London

What you will do

You will work closely with the founders, operations and technical leadership teams to grow our existing client relationships to increase revenue to meet business targets. Your primary objectives will be to ensure:

  1. Our clients continuously get value from the Limitless proposition
  2. Limitless is a strategic part of the transformation of their customer experience offering

This is a sales oriented role where you will be responsible for a portfolio of enterprise clients and targeted to increase recurring revenue within the contracted lines of business, increase % of client contact volumes being completed through the Limitless platform and new feature/product adoption. You will also work with the product teams to gather requirements to help define the product evolution.

What you will need (but hunger to learn some and being a quick learner is also ok!)

  • 5+ years experience in a SaaS business or BPO in the customer experience field where you can demonstrate you have achieved target revenue growth and high client satisfaction/retention
  • Experience working at all levels within the account up to executive / C-Level
  • Keenness to develop your profile in the industry through speaking events, case studies, white papers and presentations
  • Analytical & commercially astute with an ability prioritise to focus on tasks that will deliver the best financial return for Limitless
  • Target oriented, you enjoy working to challenging revenue targets
  • Proactive self-starter and can inspire others with your enthusiasm
  • Mission-oriented: Believe in the Limitless mission and have passion for perfect customer service
  • Excellent customer service skills: courteous, kind, efficient, helpful and personable
  • Level-headed temperament, high emotional intelligence and judgment
  • Bias for action, appetite for hands-on work and hunger for quick learning
  • Sense of humour and can do positive attitude

Why join us

Be London based, have a competitive salary and the opportunity to progress quickly.
Build something amazing & be part of a passionate and ambitious team that YOU will help define

Interested?

To chat about this role please contact Megan on info@belimitless.io

 

Interested?

To chat about this role please contact Megan on info@belimitless.io