Get to know your Sun Basket customers with this quiz

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This quiz gives you an idea of the typical questions that Sun Basket customers would ask on our app.

Don’t worry! If you get stuck, check www.belimitless.io/sunbasket/ for help.

A few things to consider before you start!

It is super easy – if you have read the learning material, this should be a breeze.
There are 10 questions. You’ll need a minimum score of 7 to pass this quiz.
You can only attempt this quiz once, so choose your answers carefully.
Don’t worry, you’ll do fine. Just refer to www.belimitless.io/sunbasket/ if you get stuck.

Good luck then! Let’s get started ….

What is the solution for a customer whose delivery is 2 days late?*

Help? Check our learning material

I would reply and advise that two weeks free shipping credit will be applied to account

I would reply and advise that full credit will be applied to account

I would Forward this immediately

I would reply and advise that four weeks free shipping credit will be applied to account

Bingo!

You’ve aced this question!

Oops!

It seems you are wrong. Never mind, let’s try another one.

Which of the following statement is true*

Help? Check our learning material

For a damaged box, the customer will receive full credit

For a damaged item, the customer receives 3 dollar credit

All the statements are true

For multiple damaged items, the customer receives full credit

Correct answer!

Great job.

Sorry!

Wrong answer. Let’s try another one, shall we?

Which of the following scenarios would you Forward? *

Help? Check our learning material

If at least one of the items in the box is damaged

If the full box is damaged

None of the above

Correct answer!

Onwards to the next question.

Oh dear!

Seems you’re wrong! Let’s try the next question.

In which scenario will a full refund be applied?*

Help? Check our learning material

Box is wet from the defrosting of meats

Multiple ingredients damaged

None of the above

Deemed damaged by delivery provider during transit

Bingo!

You’ve aced this question!

Oops!

It seems you are wrong. Never mind, let’s try another one.

A customer contacts you to amend their delivery, what will be your response as an Expert?*

Help? Check our learning material

"Hi {Customer Name}, Thank you for contacting Sun Basket. That’s something we can certainly help you with! As long as you make the change 24 hours before your next delivery date is due, you can change this at any time here: https://sunbasket.com/service-availability  Please feel free to get back in touch if you have any further questions. All the best, - {Expert Name}"

"Hi {Customer Name}, Thank you for contacting Sun Basket. That’s something we can certainly help you with! As long as you make the change 48 hours before your next delivery date is due, you can change this at any time here: https://sunbasket.com/service-availability  Please feel free to get back in touch if you have any further questions. All the best, - {Expert Name}"

"Hi {Customer Name}, Thank you for contacting Sun Basket. That’s something we can certainly help you with! As long as you make the change 3 days before your next delivery date is due, you can change this at any time here: https://sunbasket.com/service-availability  Please feel free to get back in touch if there is anything we can help. All the best, - {Expert Name}"

You're a 100% right!

Check out the next question

Oh dear!

Wrong answer. Never mind, let’s try another one.

If a Customer sends you a negative feedback, which of the following templates do you think is the best feedback?*

Help? Check our learning material

"Hi {Customer Name}, We truly appreciate you reaching out to us to let us know how we can improve our service, so thank you for taking the time to get in touch. We work really hard to provide the freshest and most delicious home cooked meals, so your feedback is really important to help us achieve this. {Refer to customer’s feedback here., remembering to be empathetic} [For example; we are sorry your cucumber was delivered soggy and we understand how frustrating this have been etc.] If you have feedback in future, however, please ensure that you contact Sun Basket directly as there is not a lot we can actually do with your feedback as an ambassador.   All the best, - {Expert Name}"

None of them

"Hi {Customer Name}, We truly appreciate you reaching out to us to let us know how we can improve our service, so thank you for taking the time to get in touch. We work really hard to provide the freshest and most delicious home cooked meals, so your feedback is really important to help us achieve this. {Refer to customer’s feedback here., remembering to be empathetic} [For example; we are sorry your cucumber was delivered soggy and we understand how frustrating this have been etc.] If you have feedback in future, please feel free to get in touch. We want to thank you for being a valued Sun Basket customer.   All the best, - {Expert Name}"

Right answer!

Onwards to the next question.

Oops!

Wrong answer. Let’s see if you’ve better luck with the next question.

I have been receiving your Paleo meal plans for a while now but would like to change it to the vegetarian meal plan. How do I do this? *

Help? Check our learning material

Take a look on our website to find out how to change your meal plan requirements. It's all explained on the website.

In order to change your meal plan, please call the Sun Basket Customer Service team on xxxxxxx

To change your meal plan, go to 'My Account' from the drop-down menu and click 'Edit'. Select your new meal plan from the drop-down menu on the bottom and click 'Save'.

This is not suitable for Limitless and should be forwarded to Customer Service.

Right-o!

Doing great!

Wrong answer!

Try another question.

Until what time can a delivery arrive of the expected delivery day?*

Help? Check our learning material

Until 8pm

Until 7pm

Until 9pm

Until 6pm

Right-o!

Doing great!

Wrong answer!

Try another question.

Which statement is true?*

Help? Check our learning material

You SHOULD forward any queries related to damaged produce inside the boxes.

You SHOULDN'T forward any queries related to damaged produce inside the boxes.

Right-o!

Doing great!

Wrong answer!

Try another question.

What are the steps of signing up?*

Help? Check our learning material

1.Account creation: Create your account username and password 2.Customize: Customize the number of people you are cooking for, recipes per week, default meal plan and delivery 3.Pay: Enter billing details and confirm subscription

1.Account creation: Create your account username and password 2.Customize: Customize the number of people you are cooking for, recipes per week, default meal plan and delivery 3.Order: Select the recipes for your first basket 4.Pay: Enter billing details and confirm subscription

1. Account creation: Create your account username and password 2.Customize: Customize the number of people you are cooking for, recipes per week, default meal plan and delivery 3.Order: Select the recipes for your first basket

1. Customize: Customize the number of people you are cooking for, recipes per week, default meal plan and delivery 2. Order: Select the recipes for your first basket 3. Pay: Enter billing details and confirm subscription

Right-o!

Doing great!

Wrong answer!

Try another question.

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Full Name

Email Address

Get to know your Sun Basket customers with this quiz

This quiz gives you an idea of the typical questions that Sun Basket customers would ask on our app.

A few things to consider before you start!

Good luck then! Let’s get started ….

Bingo!

Oops!

Correct answer!

Sorry!

Correct answer!

Oh dear!

Bingo!

Oops!

You're a 100% right!

Oh dear!

Right answer!

Oops!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Enter your details so we can show you your quiz results. Don't worry, your details are safe with us

Your quiz has been submitted

Thank you for taking the Sun Basket quiz.
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You can view your results anytime at this link below:
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This quiz gives you an idea of the typical questions that Sun Basket customers would ask on our app.

A few things to consider before you start!

Good luck then! Let’s get started ….

Bingo!

Oops!

Correct answer!

Sorry!

Correct answer!

Oh dear!

Bingo!

Oops!

You're a 100% right!

Oh dear!

Right answer!

Oops!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Right-o!

Wrong answer!

Enter your details so we can show you your quiz results. Don't worry, your details are safe with us

Your quiz has been submitted

Thank you for taking the Sun Basket quiz.Your score is %SCORE%You can view your results anytime at this link below:%TRACK_LINK%

Please wait while we redirect you....

Server Side Error

Error

Thank you for taking the Sun Basket quiz.
Your score is %SCORE%
You can view your results anytime at this link below:
%TRACK_LINK%