We help Sun Basket lovers like you answer questions from other customers and earn cash rewards through our app. Here’s a quick recap of what you’ll do as a Sun Basket Expert.

  • RESPOND to questions in your task list
  • REVIEW answers from other Sun Basket Experts
  • EARN money and rewards when your answers are reviewed postiively by the Expert community
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating

 

And what topics can I NOT answer? 

  • Complaints - dissatisfaction about delivery or subscription
  • Cancellation - make any changes to a delivery, or cancel subscription
  • Ingredients and allergen information
  • Partnership requests or business proposals
  • Negative feedback
  • Credit and Refund requests

Ok, take me through the topics I CAN answer

How do I sign up?

Customers can sign up for Sun Basket on our website. The sign-up process is designed to be simple and fast, and you're here to help address customers' questions about joining, managing account settings or ordering our delicious baskets.

There are 4 easy steps to sign up:

  • Account creation: Create your account username and password
  • Customize: Customize the number of people you are cooking for, recipes per week, default meal plan and delivery
  • Order: Select the recipes for your first basket
  • Pay: Enter billing details and confirm subscription

How do I track my order?

Customers can track their baskets via the order confirmation email. The carrier is based on ship location and date. They can also check the delivery dates available in their area by visiting this link.

On the scheduled delivery day, customers will receive an email informing their basket is on it's way. Customers can retrieve their tracking number from this email or from the "Past deliveries" section of their account. Sun Basket delivers Monday to Thursday, and the delivery window is from 8 am to 9 pm on the scheduled delivery day.

What is the Sun Basket Delivery Zone


Customers will want to know if Sun Basket delivers to their area. Currently, baskets are being shipped to 47 states in the United States, excluding Alaska, Hawaii, Montana, and parts of New Mexico. Check to see if your state is included by following this link.

If customers have experienced issues with the delivery, (for e.g., deliveries left at the wrong place), please forward to the Customer Service team.

Sourcing, Recipe and Weekly Menu Inquiries

Sun Basket's sourcing philosophies are rooted in the detail, care and footwork put into finding the best ingredients for their boxes. Chef Justine helped build the strong relationships Sun Basket developed with farmers and purveyors around the country. These types of close relationships help direct the brand's strong commitment to supporting responsible, sustainable and premium farms. For more information about farms Sun Basket partners with, click this link.

Ingredients: Sun Basket is committed to providing the best clean food from suppliers with sustainable and humane practices. For more information about our organic sourcing practices, check this link.

Recipes and Weekly Menus: Customers can find out what is included in the weekly menus on the Sun Basket webiste. Recipes are also provided. The mobile app is a great resource for recipe cards and cooking tips. Do advise the customer to download it to get access to great recipes on the go.

Pantry Essentials:
When cooking with Sun Basket, customers will have all the ingredients they need to cook healthy, delicious meals. In addition to the ingredients, customers will need to stock a few cooking essentials such as salt, olive or sunflower oil, a spatula and basic pots and pans. For the full pantry list refer them to this link.

Enjoy the gift of giving

If a customer wants to send a gift, they can go to this link on the website. Read more about the terms and conditions of gifting Sun Basket here.

When an active customer receives a gift, they must follow the link provided in the gift email to activate the gift, otherwise they'll be charged as usual.

Customers can refer a friend and earn $40 on their next order! They need to sign into their Sun Basket account and click the Earn $40 tab at the top or visit www.sunbasket.com/refer-a-friend to get their personal link. This link is then sent to friends either on Facebook, Twitter or via email. Sun Basket sends a notification email when your friend completes their first order. Credits will be automatically applied to your future delivery. You can view your credits through your account settings under Credits & coupons.

Any issues with delivery, credit or cancellation, please Forward to Sun Basket's Customer Service team, who can then help the customer directly.

Schedule Inquiries

How can I schedule my delivery when going out of town? Where can I find the nutrition information for next week’s meals? As a Sun Basket Expert, you can help answer these types of questions.

Skip a delivery: Got a holiday planned? Since the service is subscription-based, customers will receive a Basket each week unless they skip or cancel a delivery. To skip a week, go to Schedule and change to your preferred date. You will not be charged when you skip a week prior to the weekly cut off. The weekly cut off is Wednesday 12 pm PST/ 3 pm EST.

Any cancellation requests, please Forward to Sun Basket's Customer Service team.

Managing Account Settings and Subscriptions

You can help customers change their meal plan and manage their weekly deliveries. Guide them to click on the menu in the upper right, click on My Account , and click Edit to update information accordingly.

Any issues with delivery, credit or cancellation, please Forward to Sun Basket's Customer Service team, who can then help the customer directly.

Promotions

There will be fun promotions and offers happening all year round. Always check the Knowledge tab in your app for updates and the latest information to ensure you can help other customers.

What's next?

Ready to take the Sun Basket quiz? Once you complete the quiz, our team will give you feedback.