Hey Ambassador

We help TRESemmé brand lovers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.

  • RESPOND to questions in your task list
  • REVIEW answers from other Ambassadors
  • EARN money and rewards when you answer a question and it’s been reviewed as the right answer
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating

And what topics can I NOT answer? 

  • Complaints - dissatisfaction about price, product etc
  • Sensitive content
  • Import/export queries
  • Ingredients and allergen information
  • Media or legal queries

Ok, take me through the topics I CAN answer

Product availability queries

A common question is ‘where do I find my my favorite TRESemmé product?’ You can direct the customer to the TRESemmé website www.tresemme.com/ca/en/home.html where they can browse and find the products they're looking for. Customers can further click on the product and use the 'shop now' button to find where they can purchase it.

If the product is not available in local stores, we can advise the customer to speak with their store manager and ask them to order it in.

If someone is looking for their favorite product but it’s no longer on the TRESemmé website, it's likely it has been discontinued. You can confirm that TRESemmé does not hold any extra products to sell or any further information regarding future availability.

As Ambassadors for TRESemmé, we can only answer queries about products within Canada, and we cannot advise where exactly to buy outside of Canada

Samples or Coupon Requests

Sometimes customers will get in contact asking for free samples or coupons to try the brand’s products.

TRESemmé only produces samples and coupons of products for specific marketing activities. It is best to advise customers to follow the brand on social media so they will be notified of when samples will be made available!

Coupons, samples and sponsorships

Sometimes customers will get in touch asking for free samples or coupons to try the brand’s products.
When there are no coupons or samples we can advise the customer to check their newspaper and local store circulars for coupons and special offers. Also encourage them to keep an eye on the Facebook page and website where we occasionally offer coupons

When people ask the brand to sponsor their charity or get involved with an organization, you need to use the sponsorship or charity request template which can be found in the Knowledge Library in the app. It explains Unilever’s BrightFuture Plan which sets out to help a billion people improve their health and well-being by 2020 and enhance their livelihood. These activities do mean that unfortunately, we are unable to support the very many other charities and good causes that contact us each year.

General ingredient information

There is some generic ingredient information for certain products that you are able to answer. To confirm please refer to the Knowledge Library in the app.

Product usage

TRESemmé understands how great hair gives you the confidence to walk taller every day. The brand is dedicated to creating hair care and styling products that are salon-quality without the salon price.
Customers may get in touch to ask questions about particular products and if it is suitable for their hair type. There is information available in the Knowledge Library that can help you out with answering certain questions. Make sure you check out some YouTube tutorials, so you know how to assist customers creating their favorite hairstyle and using our products!

TRESemmé electronic styling products

The blowdryers and straighteners that have the TRESemmé logo on them are not manufactured by Unilever or TRESemmé, but by a company called Conair . If someone asks a question about Conair Appliances sold in TRESemmé gift packs refer them to:

Conair customer service is open from 9:00am to 4:30pm est. M-F toll free number 1-800-472-7606
Consumer Products Inc.
ULC 100 Conair Parkway

TRESemmé Heat Tools by CONAIR 1-800-326-6247

If the customer is after accessories or spares, this website would be helpful: www.conaircanada.ca

General promotional queries

On occasions TRESemmé has promotions available to customers, these vary depending on the marketing activity at the time.
All information regarding the promotion(s) currently happening will be in the Knowledge Library.
TRESemmé loves hearing good and creative ideas of consumers so please encourage them to share it via the Social Media pages.
TRESemmé cannot accept any unsolicited ideas in the areas of advertising, new product names, marketing, artwork, etc. If the submission relates to a design or technological solution or if you are the owner of a published patent application which relates to technology then please click www.unilever.com/innovation/collaborating-with-unilever/open-innovation/index.aspx for further information.

What's next?

Ready to take the TRESemmé quiz? Once you complete the quiz, our team will give you feedback.