Hey Ambassador
We help TRESemme brand lovers like you answer questions from other customers, and earn rewards and points through our app. Here’s a quick recap of what you’ll do as an Ambassador.
- RESPOND to questions in your task list
- REVIEW answers from other Help Advisers
- EARN money and rewards when you answer a question and it’s been reviewed as the right answer
- RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating
And what topics can I NOT answer?
- Complaints - dissatisfaction about price, product etc
- Sensitive content
- Import/export queries
- Ingredients and allergen information
- Media or legal queries
Ok, take me through the topics I CAN answer
Product availability queries
When a customer is looking for a TRESemme product, you can use the brand’s website, as it has a handy tool where you can choose a store to purchase directly. The link is https://www.tresemme.com/uk/home.html The tricky thing about the availability of products is that there is no record held by TRESemmé to provide an exact location of where it is currently being stocked. However, the website is an accurate representation of what products are still part of the range.
You should refer the customer to this page rather than mySupermarket.
As Ambassadors for TRESemme, we can only answer queries about product ranges that are part of the UK and Ireland and so we can't say where exactly to buy the products when abroad. There is a website that can be provided to customers that they can order directly from. It is useful to check that delivery of products can be made to the country the customer is in. The link is https://www.britishcornershop.co.uk/
Sample Voucher Requests
Sometimes customers will get in contact asking for free samples or vouchers to try the brand’s products.
TRESemmé only produces samples and vouchers of products for specific marketing activities and so it is best to advise customers to follow the brand on social media so they will be notified when and where samples will be available!
- Like facebook.com/TRESemmeUKI
- Follow htwitter.com/TRESemmeUKI
- Subscribe youtube TRESemmeUK
- Join allthingshair.com
General ingredient information
There is some generic ingredient information for certain products that you are able to answer. To confirm whether it is a question an Ambassador is able to answer, please refer to the Knowledge Library.
Product usage
TRESemmé understands how great hair gives you the confidence to walk taller every day. The brand is dedicated to creating haircare and styling products that are salon-quality without the salon price.
Customers may get into contact to ask questions about particular products and if it is suitable for their hair type. There is various information available on the Knowledge Library that can help you out with answering certain questions. It is also recommended to direct the customer to the TRESemmé website where they can find more information on the ‘Hair Needs’ tab.
TRESemmé HairProfiler
On the TRESemmé website you can leave product reviews, this is a good tool to encourage customers to share their opinion or experience of a product they have used. You can also get some good recommendations on which products would suit different hair types and styles. The link for this is: http://www.tresemme.co.uk/hairprofiler
TRESemmé electronic styling products
The blowdryers and straighteners that have the TRESemmé logo on them are not manufactured by Unilever or TRESemmé, but by a company called Conair . If someone has purchased an electronic styling product or asks a question about them, we can direct them to Conair:
- Customer Care number: 03705 133191 (lines are open Monday to Friday, 9am -5pm. UK only)
- Email: ukinfo@conair.com
If the customer is after accessories or spares, this website would be helpful to provide.
General promotional queries
On occasions TRESemmé has promotions available to customers, these vary depending on the marketing activity at the time.
All information regarding the promotion(s) currently happening will be on the Knowledge Library for you to view and see if you can help the customer out.
What's next?
Ready to take the TRESemme quiz? Once you complete the quiz, our team will give you feedback.