Real beauty from real care
Welcome to the Dove Ambassador program through Limitless
Limitless helps loyal Dove enthusiasts earn rewards and points by answering questions from other customers through the Limitless app. Here is a quick summary of what you’ll do as an Ambassador.
- RESPOND to questions in your task list.
- REVIEW answers from other Dove customers.
- EARN money and rewards when you provide a correct and verified answer to a question.
- RECEIVE CUSTOMER RATINGS that are displayed on the app.
Great, what type of questions can I answer?
As an Ambassador, you can answer questions about:
And what questions can I NOT answer?
Below are questions you will not answer as a Dove Ambassador:
- Complaints about price, product, or other topics.
- Sensitive content
- Media or legal queries
Questions you can answer as a Dove Ambassador
Product availability questions
One of the most common questions we receive is “Where can I buy my favorite Dove product?” You can help the customer locate the product using Dove.com’s store locator tool where you can select a store to purchase from directly. The link for the store locator is www.dove.com/us/en/secure/store-locator-where-to-buy.html
The tool will locate stores with product availability near the customer. We recommend sharing this link with the customer so they can do the search themselves. You should also try and search for the product online and advise the customer whether it is available or has been discontinued.
If you are unable to locate the product through the tool you can also advise the customer to speak with their local store manager and request the product.
If someone is looking for their favorite product but it’s no longer on the website, it’s likely that it has been discontinued. You can confirm that Dove does not provide any information regarding future product availability.
As Ambassadors for Dove, you can only answer queries about products within the U.S.A and cannot advise where to buy outside the country
Sample and Coupon Requests
Sometimes customers will ask for free samples or coupons to try Dove products. The best way for customers to stay in the loop about future coupons and samples is by signing up for Dove emails here. When they sign up, they will receive the latest news and offers.
Also advise customers to check their newspaper and local store circulars for coupons and special offers.
How do I stay updated with the latest news and promotions?
You can advise customers to stay in the loop about Dove by signing up for Dove emails at https://www.dove.com/us/en/secure/signup.html They can also get news and offers by following Dove on social media:
- Like: www.facebook.com/DoveUs
- Follow: www.twitter.com/dove
- Follow: www.instagram.com/dove
- Join: www.dove.com/us/en/secure/register-login.html
Sponsorship or charity requests: When people ask Dove to sponsor their charity or get involved with an organization, you need to use the sponsorship or charity request template in the Knowledge library in the app. This is the template:
"Thanks for reaching out to us, 'name'. When you have a second, please email your request to email@example.com to get in touch with our team. Thanks!"
General ingredient information
There is generic ingredient information for certain products that you can answer. Please refer to the Knowledge Library in the app for the appropriate templates.
You can use SmartLabel which is a helpful tool available on the Unilever websites. SmartLabel is a program that enables consumers to get product ingredients by scanning a barcode or doing an online search.
SmartLabel holds all the information you want to know about the products you are purchasing. Read more about SmartLabel and how it supports Unilever brands here. To access the SmartLabel functionality and search for specific product information on Dove products, click here
General promotional questions
Sometimes Dove has promotions available to customers. These vary depending on the marketing activity at the time. All information about the promotion(s) currently happening will be in the Knowledge Library in the app.
Self-esteem Programming from Dove
Dove is the #1 provider of self-esteem education worldwide. Since 2004, the Dove Self-Esteem Project has reached more than 20 million young people with self-esteem education and has a goal to reach 20 million more by 2020.
Dove believes no young person should be held back from reaching their full potential. Yet low self-esteem and body confidence can keep young people from being their best selves, affecting their health, friendships, and even performance at school.
You can help parents, mentors, teachers, and youth leaders deliver self-esteem education by encouraging them to download our free, accredited educational tools at www.dove.com/us/en/dove-self-esteem-project.html
Ready to take the Dove quiz? Once you complete the quiz, our team will give you feedback. Good luck!