Outlook.com learning

Congratulations for making it this far. To start your journey & take your earning potential to the next level, read through all of the learning modules below. Then, do some quizzes to test your knowledge. Don't worry, we're here to guide you every step of the way!

We will be helping Outlook.com customers like you to answer questions from other customers, and earn rewards and points through our app. Here’s a recap of what you need to do on Limitless as an Outlook.com Ambassador.

  • RESPOND to questions in your task list
  • REVIEW answers from other Ambassadors
  • EARN money and rewards when you answer a question and it’s been reviewed as the right answer
  • RECEIVE CUSTOMER RATINGS on your answers, which will be displayed on the app as your rating

General Guidelines 

  • You will be helping Outlook.com customers who are using Outlook.com beta Learn more about Outlook.com beta
  • You will also be able to help Outlook.com customers who are subscribed to the Premium version and customers who are using the Standard version. The Outlook.com Premium standalone offering was closed to new subscribers in October 2017. Many of the benefits in the standalone subscription are now included with subscriptions to Office 365 Home and Office 365 Personal. Learn more about premium Outlook.com features for Office 365 subscribers
  • If you've enrolled as a Dutch or German Ambassador on Limitless, remember that you will be responding to customer questions in Dutch or German. You'll then need to find the required knoweldge article in Outlook.com, scroll to the bottom of the page and change your country and lanuguage settings to translate into Dutch or German.
  • We also encourage all Ambasssadors to have a play with the features/functions in your personal Outlook.com email account to ensure you know how everything works. Don't have an Outlook.com account? You can create a free account at www.outlook.live.com/

Great, what topics CAN I answer?

  • Account settings
  • Managing inbox and email
  • Managing contacts
  • Managing and using calendar functionalities
  • Mis-routes
  • Technical support 

And what topics can I NOT answer? 

  • Email receiving and sending errors
  • Questions related to Ads
  • Connected accounts on other email services
  • Safe Links or Advanced Threat Protection
  • Missing data/lost data
  • Junk/Spam/Phishing
  • Print failures
  • Profile update failures
  • Issues signing into the inbox 

Module 1:
Account Settings

Customers may ask account-related questions. See how to deal with them effecitvely.
Read more

Module 2:
Manage inbox and email

Customers may have questions related to managing their inbox and email.
Read more

Module 3:
Managing contacts

Customers will ask questions regarding creating and managing contacts and groups.
Read more

Module 4:
Manage and use calendar functionalities 

Customers may have questions relating to managing and using their calendar.
Read more

Module 5:

Sometimes customers will ask questions relating to other Microsoft products.
Read more

Module 6:
Troubleshooting and Technical Support

Customers can raise concerns or complaints relating to (slow) performance issues or bugs.
Read more

Ready to test your knowledge of Outlook.com? Let's get quizzing! Make sure you read all the modules beforehand