You are halfway through your learning to become a Wargaming Ambassador for technical enquiries. As an Ambassador, you'll help resolve other players' technical questions through the Limitless app and earn cash rewards . Here’s a quick recap of what you’ll do as an Ambassador.

  • RESPOND to questions in your task list.
  • REVIEW answers from other Wargaming Ambassadors.
  • EARN money when your answers are reviewed postiively by other Ambassadors.
  • RECEIVE RATINGS FROM PLAYERS YOU'VE HELPED which will be displayed on the app as your rating.

And what topics can I NOT answer? 

  • Troubleshooting on configuration not meeting minimum requirements
  • Login issues due to account regional limitations (i.e North America/European Union)
  • Unsolvable tickets due to newly discovered bugs
  • Login issues caused by penalty appeals
  • Mod Support: we are not responsible for third parties software

Do's

  • Be respectful, friendly & polite.
  • Be specific for each case using players’ examples.
  • Use your personal experience as a player to create connections.
  • Provide links to Knowledge articles, forums, whenever possible.

Dont's

  • Do not reply to insulting players.
  • Do not use abusive language in your answers.
  • Do not blame Wargaming or other players when there is an issue.
  • Do not sign off with your in-game name, but use your first name to represent yourself as a WarGaming Ambassador.

Ok, take me through the topics I CAN answer

Game client crashes

Create a WGCheck report: https://eu.wargaming.net/support/en/products/wot/article/10248/
Create a network diagnosis: https://eu.wargaming.net/support/en/products/wot/article/10248/

Why is it important? These tools can be used to analyse the technical aspect of a computer, on both networks and game installations. These reports will have to be requested by Ambassadors.

Useful knowledge articles

Notes:The “game client” is the application itself. Issues will be encountered in game or in the garage/port.These issues are visible first hand by the players, and sometimes prevent them from playing correctly.

Launcher crashes

Create a WGCheck report: https://eu.wargaming.net/support/en/products/wot/article/10248/
Create a network diagnosis: https://eu.wargaming.net/support/en/products/wot/article/10248/

Why is it important? These tools can be used to analyse the technical aspect of a computer, on both networks and game installations. These reports will have to be requested by Ambassadors.

Useful knowledge articles

Key link: https://eu.wargaming.net/support/en/products/wot/category/8083/#category_8084

Notes:The launcher is the first interface that the customer will see when starting our games. On this launcher, a game can be selected to play.Technical issues sometimes can start from there already.

Network Troubleshooting

Useful knowledge articles

Key link: https://eu.wargaming.net/support/en/products/wot/category/8083/#category_8094

Notes: Network issues will either prevent the players from login in or will cause some delay when playing. The basic troubleshooter takes care of most of those issues.The Players will have a tendency to blame it on our servers, although results often show that internet providers can be the root cause.

Chat and sound issues

Useful knowledge articles

Key link: https://eu.wargaming.net/support/en/products/wot/category/8083/#category_8094

Notes:These issues are related to in-game communication. We do not have a lot of tickets on such topics and the troubleshooter is enough to take care of the most common issues. If not, tickets should be escalated back to Wargaming.

Global map, website, and forum issues

Useful knowledge articles

Key link: https://eu.wargaming.net/support/en/products/wot/category/8083/#category_8094

Notes: Websites issues are straightforward and easy to resolve by following the guide provided. Should this guide not be enough, tickets should be escalated back to Wargaming.

What's next?

Ready to take the Wargaming Tech quiz to become an Ambassador? Once you complete the quiz successfully, you can log into the Limitless app.